Omnichannel Support Platform
Unified customer support solution with ticketing, live chat, knowledge base, AI chatbot, multi-channel integration, and team collaboration tools.
The Challenge
E-commerce company dealt with support requests across email, chat, social media, and phone without unified system, causing missed tickets and poor customer experience.
Our Solution
Built omnichannel platform consolidating all support channels, AI-powered ticket routing, sentiment analysis, automated responses, and comprehensive analytics dashboard.
Technologies Used
Key Results
Implementation Highlights
Developed multi-tenant architecture with role-based access control
Implemented automated billing and subscription management
Built comprehensive API for third-party integrations
Designed scalable infrastructure with 99.9% uptime SLA
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